1. Eligibility for Returns
We want you to be completely satisfied with your purchase from Dapper Dressers. If you are not happy with your order, you may be eligible for a return under the following conditions:
- The item must be in its original condition, unworn, and with all tags attached.
- The return request must be initiated within 20 days from the date of delivery.
- Items marked as final sale are not eligible for returns.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] within 20 days of receiving your order.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Return Shipping
Customers are responsible for the return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the item.
4. Return Processing
Once we receive your return, our team will inspect the item(s) to ensure they meet our return eligibility criteria. If the return is approved, we will process the refund or exchange within 7 business days using the original payment method. Please note that shipping fees are non-refundable.
5. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and indicate your preference for an exchange. We will process the exchange once we receive the returned item and subject to availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with a clear photo of the issue. We will gladly provide a full refund or send a replacement as per your preference.
7. Non-Returnable Items
Certain items are not eligible for return, including:
- Items without their original tags or in a used/worn condition.
- Items purchased during a promotional or clearance sale marked as final sale.
8. Contact Us
If you have any questions or need further assistance with the return process, please don’t hesitate to reach out to us at [email protected]. Our customer support team will be happy to assist you.
Please note that by making a purchase from Dapper Dressers, you agree to comply with and be bound by the terms of this Return Policy. This policy may be subject to change, and any updates will be posted on this page. Last updated: 2023.03.21.